PITCHCALL SUPPORT
Help when the next pitch can’t wait.
Get help with Pitchcall, your subscription, compatible watches, firmware, Bluetooth, or radar connections.
Email hello@pitchcall.app ↗For app issues, general feedback, accessibility questions, or feature requests, email Pitchcall Support. To help us investigate, include:
- Your iPhone or iPad model and iOS or iPadOS version
- Your Pitchcall app version
- The feature you were using and the exact message you saw
- Whether the issue involves a subscription, watch, firmware update, Bluetooth, or radar
Please do not email your team passphrase, Apple Account password, full payment-card information, or other sensitive credentials. Pitchcall never needs them to provide support.
COMMON QUESTIONS
Start with the quick fix.
These steps cover the most common account and connection issues. If they do not resolve the problem, contact us with the details listed above.
My active subscription is not recognized
Open Pitchcall’s subscription screen and choose Restore Purchases. Confirm the device uses the same Apple Account that purchased Pitchcall Pro, then reopen the app. If access is still missing, contact us.
I need to change or cancel my subscription
Apple manages App Store subscriptions and billing. On iPhone or iPad, open Settings, tap your name, then tap Subscriptions. You can also visit Apple’s Subscriptions and Billing support.
I have a billing or refund question
Apple processes subscription charges and refund requests. Review the purchase under your Apple Account or start a request at reportaproblem.apple.com. We can help with access or app behavior, but cannot view full payment details or issue App Store refunds.
A watch is not receiving calls
Confirm Bluetooth is on and allowed for Pitchcall, the watch is powered on and nearby, and the same team passphrase is configured in the app and on every watch. Never send that passphrase in a support email.
Bluetooth Radar is not connecting
In Pitchcall, open Settings → Connections & Devices → Bluetooth Radar and begin listening. Then connect and start a new session in the Bluetooth Radar companion app. Pitchcall listens for compatible notifications and does not take over the radar connection.
How do I update compatible watch firmware?
Open Settings → Connections & Devices → Watch Firmware. Keep the phone and watch nearby, maintain power, and do not close Pitchcall while an update is in progress.